The importance of after-sales for customer loyalty

What the customer needs above all is to find an empathetic and specialised technician who will listen to him. We recognise the importance of reassuring the customer in a professional manner, telling him that his problem will be taken care of immediately. After-sales has the same importance as sales, the customer must have the guarantee of the product he buys. Sometimes simple steps that he has to follow are enough for a quick resolution of the problem. We can therefore conclude that after-sales service plays a key role in strengthening the bond between the brand and its customers. Sixten staff are constantly at your service 9h/5.